IQSupport System Mobilized

EDISON, N.J. -- Question: When a company significantly enlarges its customer base, how does it maintain excellent service?

Bell Atlantic NYNEX Mobile, the largest cellular carrier on the East Coast, has the answer. Plans to install an ACSS-Automated Customer Support System in the second quarter of 1996 are in the works. With the new system, not only will customer service remain a priority, managing customer calls will become easier and more effective.

The new system, developed by Advantage kbs, includes the flagship product IQSupport(TM)Pro and will effectively provide Bell Atlantic NYNEX Mobile customer service specialists with information and solutions quickly and accurately. The system provides immediate access to electronic manuals, eliminates paper clutter, and expedites service to customers who need assistance.

According to Charles Hand, Bell Atlantic NYNEX Mobile's customer service director, "The system will empower our customer service specialists to resolve customer questions quickly and correctly by using an intelligent on-line assistant for customer queries on billing, service offerings and equipment."

"We believe our customer service specialists will provide the best customer care possible, which is our business priority and market differentiator," he explained.

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